Accident with Customer - Partial Responsibility

Business Letter

Dear …

I am writing to you with respect to the unfortunate accident that occurred on __(date)__ between __(Name of party #1)__ and __(Name of Party #)__. Outlined below is a report of the course of events that took place:

  1. On __(date)__ , our employee, __(Name)__, was __(operating a …/driving a
  2. …./etc)__ __(briefly describe the location/direction headed in/etc.)
  3. __(Name of party #2)__ was __(briefly describe what they were doing/driving which direction/etc.)__.

When __(briefly describe the point at which the accident occurred and how it happened)__

Based on the facts, it is evident that errors were made on the part of both parties in this incident. It is regrettable that this accident occurred and we are certainly prepared to make settlement to the degree of our responsibility in the matter. At this time, we wish to initiate negotiations of a settlement of this incident so that we all may put it behind us.

I am looking forward to hearing from you soon regarding this matter.