Dear …
RE: __(Account/Reference # or name)__
I wish to bring to your attention, an incident that occurred on __(date)__, wherein an unauthorized fee of __($amount)__ was charged to my account. I will start by stating that, in no way, was I informed of this fee nor did I authorize such a fee to be charged to my account.
According to __(name)__, a representative at __(name of previous my mortgage company)__, they deducted a fee __($ amount)__ from my account as an administration charge for __(describe why fee charged…ie: for faxing documents to new mortgage company)__, which was apparently authorized by __(name of new mortgage company)__. __(Name)__ informed me that, though they themselves did not notify me of this administration charge, they did inform __(name of new mortgage company)__ that there would be an administration fee charged to my account to cover the costs of providing them with the requested documentation. To my utter surprise and dismay, without even discussing this with me, __(name of new mortgage company)__ actually gave them permission to go ahead and charge to my account a fee of __($amount)__!
I am in disbelief that your organization feels that they have the right to authorize such charges by third parties to my account. This is completely unacceptable and I request that this fee of __($amount)__ be immediately reimbursed to me by __(name of new mortgage company)__. I look forward to hearing from you soon with regard to this matter.
Yours truly,