Dear …

RE: Return of __(name of product)__ Refund - __(reference #)__ We are sorry to hear that the __(name of product)__ that you purchased from __(company name)__ did not perform as you expected.

We do stand behind our __(#)__ day 100% Satisfaction Guarantee and are happy to issue you a refund. Please find enclosed our check __(#)__ in the amount of $_____ which includes the original purchase price of $ _____ plus your return shipping costs of $_____.

We have enclosed a brochure displaying a selection of some of the products we offer. We hope that you will return to purchase a product from us that better suits your needs. Thank you for shopping with __(company name)__.

Yours truly,